Technical writing, products, knowledge systems, internal tools, and AI workflows that make complex work clearer and safer.
Playbooks, technical references, troubleshooting lessons, and workflow guidance built around the decisions people need to make.
Explore technical writingEach project starts with a clear job, defined limits, useful documentation, and an interface built for the work.
AI system
An AI workflow that analyzes competitor landing pages, drafts campaign directions, reviews risk, and shows where people need to make the final call.
Explore Aegis
AI system
A Claude skill that scores role readiness, separates skill gaps from proof gaps, and assigns clear daily work.
Explore Launchpad
Microproduct studio
A small web-product studio for useful tools and low-cost personalized products. Its first tool, Meeting Cost Ticker, is live.
Explore the Lab
Governance, embedded guidance, local-first tools, training, and adoption support for operational teams.
An anonymized internal tool that keeps reference guidance, learning, and daily security utilities close to the analyst workflow.
Read the case study
A governed knowledge environment that supports customer operations, onboarding, training, and reusable guidance across hundreds of resources.
Read the case study
A local-first browser extension that gathers visible shipment and support context, then formats it for a reply without sending data to an external service.
Read the case study
A support workflow for capturing, annotating, sharing, and documenting screenshots.
Read the case study
These samples include interactive lessons, guides, training videos, diagnostic paths, and practical documentation.
Each one began with a repeated problem and a specific audience that needed a clearer answer or next step.
A guided lesson explaining browser storage, incognito testing, and how to test a theory before recommending a disruptive reset.
Start lesson
A scenario-based lesson covering domain ownership, SPF, DKIM, DMARC, delivery symptoms, and the boundary between support and domain administration.
Start lesson
A concise training video designed to make a workplace knowledge tool feel clearer, more approachable, and easier to use.
Watch video
A short visual walkthrough that turns an expense-management workflow into a clear, repeatable process.
Watch video
A practical self-care and performance guide for support specialists navigating heavy queue days and emotional overload.
Open guide
A guided diagnostic path for browser, system-time, update, and network-related login failures, with safety rails and clear support boundaries.
Start diagnostic
A teaching-and-practice module for validating frustration, clarifying the path, holding compassionate boundaries, and closing the loop.
Start module
A compact visual guide showing teammates how to translate customer-facing webpages in Chrome and create more inclusive support screenshots.
Open guide
A teaching-and-practice module for staying grounded, leading the tone, setting behavioral boundaries, escalating appropriately, and recovering afterward.
Start module
Across the work, I make information easier to find, decisions easier to explain, and workflows easier to follow.
